Property Owner / Manager
Everything you need to manage building access, security, and billing
Implementation
Onboarding
Troubleshooting
- 🛡️ Welcome to the ButterflyMX Trust Center
- Troubleshooting an Unstable Device Connection
- How to Find Your Building ID in the ButterflyMX OS
- Troubleshooting Offline Intercoms
- Honeywell Wi-Fi Thermostat Troubleshooting Guide & FAQ
- How to Contact ButterflyMX Support
Billing
- FAQ: New Billing Platform
- New Billing Platform Overview
- How to Order Hardware and Accessories from the ButterflyMX Online Store
- Billing FAQ
- Certificate of Insurance (COI)
- Lien Waiver (LW)
Security and Privacy
Front Desk Station or Guardhouse Station
QR Code Intercom
Maintenance Agent (Beta)
- How to activate Maintenance Agent (Beta) as a Property Admin
- How to add a technician for Maintenance Requests
- How to set up notification preferences for Maintenance Requests
- How to activate Maintenance Requests for your residents
- How to manage Maintenance Requests as a Property Manager
- Use Maintenance Agent Chat to manage a Maintenance Request
Security Cameras
- Multi-sensor camera support
- How to navigate the Cameras Page & Guided Tour
- How to search, sort, and organize Cameras & Camera Groups
- How to review property access events in Cameras
- How to monitor Cameras in Live Monitor
- How to use Single-View and Multi-View in Cameras
License Plate Recognition
- How LPR camera video is recorded and stored
- Planning LPR for a property with multiple gates
- How to edit or remove a vehicle
- Using LPR with Front Desk Station
- License Plate Recognition FAQ
- Monitoring LPR at a guard house or front desk
Delivery Integrations
Access Control System
- ButterflyMX Security Camera Network Requirements
- ButterflyMX Firewall and Port Requirements
- ButterflyMX General Network Requirements
- How to Program Key Cards & Fobs
- How to Set Up Vehicle Reader Tags
- How to Program Windshield Tags
Cellular Router
Smart Locks
- How to Update dormakaba EVO Firmware from the Lyazon Utility App
- Understanding Your Smart Lock's Status in ButterflyMX
- How to Program Kwikset / Weiser UNITE Fobs in ButterflyMX
- ButterflyMX Kwikset / Weiser UNITE Smart Lock — Property Manager Resources
- How to Manage Your Kwikset / Weiser UNITE Smart Lock in the ButterflyMX OS
- How to Manage dormakaba EVO LZ Online (Wi‑Fi) Locks During a Temporary Offline Period