Property Owner / Manager
The central resource for managing your property with ButterflyMX. From initial implementation and hardware setup to daily resident management and billing, find everything you need to optimize building access, enhance security, and provide a seamless experience for your staff and tenants.
Implementation
Onboarding
Troubleshooting
- 🛡️ Welcome to the ButterflyMX Trust Center
- ButterflyMX Status Page: Real-Time System Updates & Notifications
- How to Contact ButterflyMX Support 🧑💻
- Troubleshooting "There is an Issue" Error When Saving Information
- How to Power Cycle Your Next-Generation Intercom
- Troubleshooting Common Issues When Adding and Managing Residents
Billing
- Billing FAQ
- Certificate of Insurance (COI)
- Lien Waiver (LW)
- How to Make a Payment for Your ButterflyMX Service
- Refunds
- Sales Tax Exemption
Security and Privacy
Maintenance Agent (Beta)
- How to activate Maintenance Agent (Beta) as a Property Admin
- How to add a technician for Maintenance Requests
- How to set up notification preferences for Maintenance Requests
- How to activate Maintenance Requests for your residents
- How to manage Maintenance Requests as a Property Manager
- Use Maintenance Agent Chat to manage a Maintenance Request
Security Cameras
License Plate Recognition
Access Control System
- ButterflyMX Security Camera Network Requirements
- ButterflyMX Firewall and Port Requirements
- ButterflyMX General Network Requirements
- How to Program Key Cards & Fobs
- How to Set Up Vehicle Reader Tags
- How to Program Windshield Tags