Context:
If you’re a property manager, you probably see a constant stream of visitors, vendors, and residents throughout the day. Managing and monitoring this traffic while keeping your property secure can be challenging. And maintaining a personal connection with your guests adds to this challenge even further.
Read on to learn how the ButterflyMX Front Desk Station solves these issues by streamlining access while enhancing the visitor and resident experience at your property.
What is the ButterflyMX Front Desk Station?
Front Desk Station is a piece of software for your computer. It empowers you to manage visitor access and resident communication from anywhere. You can monitor all of your building’s ButterflyMX-controlled access points through a live video feed. And, interact directly with visitors through your ButterflyMX video intercom(s) and validate guests’ proof of permission to enter before letting them in.
Other features of the Front Desk Station include:
- Streamlined visitor access management
- Ability to listen and talk to visitors at the entrance
- Power to grant access to guests with the push of a button
- Ability to unlock specific elevator floors from the front desk
- Engagement with residents through the mobile app or SMS messaging
- Toggle between multiple properties from one Front Desk Station
How to set up Front Desk Station
Step 1: Set up your hardware and download the software
Please see below for hardware requirements and steps to complete in order to get this set up.
- A USB webcam - is required for access log photo capture. You'll want to position the USB camera so that it points at visitors rather than yourself.
- A USB headset or handset - is recommended to keep conversations with your residents private. You may prefer a Bluetooth-enabled headset for convenience and ease of movement if you need to step away from the desk.
- Please download the new program onto the Doorman/Front Desk computer using one of the 2 links below (i.e. the computer you use at the Front Desk) -
Step 2: Reach out to ButterflyMX support
After the program is installed, please contact Support (CC'd) at 800.398.4416, ext. 2 (Support working hours: Monday-Friday, 24/5 Saturday-Sunday, 8AM-8PM ET). Our support team will provide you with an activation code to activate the program. Then, they’ll walk you through the Front Desk Station setup and your headset and camera setup if applicable.
Step 3: Connect your access points
Once you’ve installed and activated the software, our support team will help you add the ButterflyMX Video Intercoms that you want to see from the Front Desk Station. They’ll also help you adjust which ButterflyMX-controlled doors, gates, and elevators can and cannot be unlocked from the Front Desk Station.
Step 4: Customize your screen
After activation is completed and your access points are connected- identify all Front Desk Station software users, add them as tenants, then assign the Front Desk Attendant role in the Administrators screen using this guide to assist as needed.
You can also customize your display (see page 6 of the user guide). You can ‘favorite’ certain camera views by clicking the star icon in order to make them appear first in the list. Otherwise, the arrangement is alphabetical by intercom name. Additionally, you can choose favorite contacts from the directory so that you can quickly get in touch with those you frequently call, like the leasing office or maintenance.