Troubleshooting
Quickly resolve common issues and keep your building running smoothly. This section provides step-by-step solutions for hardware connectivity, resident app issues, and dashboard errors, helping you get your ButterflyMX system back online without a service call.
- 🛡️ Welcome to the ButterflyMX Trust Center
- ButterflyMX Status Page: Real-Time System Updates & Notifications
- How to Contact ButterflyMX Support 🧑💻
- Troubleshooting "There is an Issue" Error When Saving Information
- How to Power Cycle Your Next-Generation Intercom
- Troubleshooting Common Issues When Adding and Managing Residents
- How to Power Cycle Your Legacy Intercom
- How to Power Cycle The 2-Door Controller
- How to Power Cycle Your Vehicle Reader
- How to Power Cycle the Elevator Control System
- Troubleshooting Offline Devices and Non-Responsive Hardware
- How to Reboot Your Video Intercom
- How to Clean Your ButterflyMX Video Intercom
- How to Switch the Ethernet Port on Your Intercom (Legacy Intercom Models)
- How to Recycle Your Legacy ButterflyMX Intercom