Am I (the property mgr) involved when residents request a reservation through the app?

• It’s up to you! For each amenity space, you can choose whether its reservations require a property manager to review and approve, or whether they are automatically approved.

Does my amenity have to be visible in the mobile app to be reservable?

• No, you can set up an amenity for reservations without exposing that amenity in the mobile app. In this case, only the property manager can create a reservation, through the ButterflyMX OS. Residents will be able to see and manage any reservations made on their behalf, even if that amenity is not visible in the Amenities list.

Does my amenity have to be reservable by residents?

• No, you can show your amenity to residents in the mobile app without turning on reservations for that amenity. "Show Amenity in Resident App" and "Allow Reservations" can be toggled separately.

• Alternatively, you can enable the amenity for reservations while also enabling the "Require Approval" toggle. This lets residents request a reservation but does not let them book directly. With property management approval required for any new requests, you maintain visibility into any reserved use of the amenity.

Can I control which residents see which amenities?

• Yes, you can make amenities visible only to certain residents via access groups

Do I have to review all incoming reservations?

• No, you can choose for each amenity space whether its reservations require review or are automatically approved.

What happens if a reservation doesn't get approved in time?

• The resident doesn't receive exclusive access to the amenity during the reserved time and cannot add guests to their reservation.

• If you want to review all incoming requests but anticipate challenges in staying on top of the request queue, you can increase an amenity's Minimum Lead Time to one that allows you enough time to comfortably review any new request.

When making or approving a reservation, am I held to the same restrictions as my residents?

• You will not be able to double-book an amenity or to overlap the defined buffer time between reservations. However, you will not be subject to the lead time restrictions enforced for residents.

Can I change the details of a reservable amenity, like when it can be reserved, and how much it costs?

• Yes, you can change most details for an amenity at any time, and it will only affect future reservations. Existing reservations will keep the settings they had when they were approved; however, if you edit them, they will need to be adapted to the new rules in order to save.

• The one important exception is access doors: if you change the set of amenity doors and/or building doors for an amenity space, this will automatically reflect all reservations, even those actively in progress.

Can I turn off reservations for an amenity space?

• Yes, you can disable new reservations at any time using the "Allow Reservations" toggle. Existing reservations will not be affected.

Can I hide an amenity space from the mobile app?

• Yes, you can hide an amenity at any time using the "Show Amenity in Resident App" toggle. Existing reservations will not be affected.

Can I delete an amenity space that has active reservations?

• Deleting an amenity space implies that your building has been physically reconfigured so that the amenity no longer exists. This action cannot be undone. To avoid confusion for your residents, the system will stop you from deleting an amenity space until all of its reservations are completed or canceled.

• If you'd like to prevent future bookings, rather than remove the amenity from the system, you can turn off the amenity's "Allow Reservations" toggle instead.

Can someone request a time slot that someone else has already requested?

• No, a request is treated as a hold on its time slot until it is moved or declined, even if that request has not yet been approved.

During a reservation, what do residents see in the ButterflyMX mobile app?

• The reservation owner will see swipe-to-unlock on the Home screen for each door associated with the amenity space they reserved.

• Residents who normally have access to the reserved space but do not own the reservation will still see that door listed on their Home screen, but they will see a "Reserved" badge in place of their usual swipe-to-unlock.

How do I change the amount due for a specific amenity reservation?

• If you have negotiated a different fee up front, you can edit the Reservation details themselves and override the fee to reflect the agreed rate. This amount can be higher or lower than the amount calculated based on that amenity's default rate.

• If you need to apply a discount or partially waive a fee after the fact, you can enter a "Credit" in the Manage Payment screen, in the same way you'd record a payment from the resident.

Can a resident use an amenity if they haven't yet paid in full?

• Yes, as long as the reservation is approved, access will be granted at the time of the reservation.

• Keeping payment recording and access control independent of one another gives you the most flexibility in setting and enforcing the right payment policies for your building. For example, you could choose to:

  • Hold approval of a reservation until it is paid in full;

  • Require a deposit before approval but not collect the full balance until the day the reservation takes place; or

  • Let all new fees accumulate until they are bundled with rent, and then reconcile payments as a monthly process.