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Understanding Your Smart Lock's Status in ButterflyMX

Applies to: dormakaba EVO LZ · Yale Assure Pro 2 · Kwikset UNITE

What Do the Status Labels Mean?

Go to ButterflyMX OS → Devices → Smart Locks to see your lock statuses.

Status What It Means Do I Need to Act?
Online Lock is connected and working normally ✅ No
Newly Offline Lock briefly disconnected to save battery — reconnected within 24 hours ✅ No — this is normal
Offline Lock hasn't connected in over 24 hours ⚠️ Yes — see below
Local Only Lock uses Bluetooth only — no Wi-Fi connection expected ✅ No — this is normal for BLE locks

 

"Newly Offline" — Should I Worry?

No. Wi-Fi smart locks are designed to periodically disconnect from Wi-Fi to save battery — up to 8–10 times per day. This is normal built-in behavior, not a malfunction.

When a lock is briefly offline:

  • ✅ PIN codes and fobs still work at the keypad
  • ❌ Swipe to Open is temporarily unavailable — it returns on its own when the lock reconnects
  • ✅ dormakaba EVO LZ only: You can generate an Access Code on Demand (ACOD) from ButterflyMX OS as a backup

💡 If a resident can't get in, direct them to use their PIN code.

 

"Local Only" — Is My Lock Broken?

No. "Local Only" is the permanent, healthy status for all Bluetooth (BLE) locks — including Kwikset UNITE, and dormakaba EVO LZ or Yale Assure Lock 2 when deployed in BLE mode.

These locks communicate directly with the resident's phone via Bluetooth — they never connect to Wi-Fi. "Local Only" means everything is working as designed.

Important differences for BLE locks:

  • Residents must be physically at the door to unlock — no remote unlock
  • Swipe to Open works via Bluetooth proximity only

 

My Lock Shows "Offline" — What Do I Do?

A lock that hasn't connected in over 24 hours needs attention. Work through these steps:

Step 1 — Check if multiple locks are affected

  • Multiple locks offline → contact your IT team or ISP — likely a network issue
  • One lock offline → continue below

Step 2 — Power cycle the lock
Remove and reinstall the batteries. Wait 2 minutes and check the status in ButterflyMX OS.

Step 3 — dormakaba EVO LZ only: run star code checks
Press these codes on the lock keypad in order:

  • **5# — Wi-Fi board check (always run first)
    • 🔵🟢 Blue + Green = board OK → continue
    • 🔵🔴 Blue + Red = re-seat the cable inside the battery cover, wait 90 seconds
  • **1# — Wi-Fi connection check
    • 🔵🟢 Blue + Green = connected ✅
    • 🔵🔴 Blue + Red = not connected → continue to Step 4
  • **8# — Signal strength check
    • 🔵🟢 Blue + Green = signal OK
    • 🔵🔴 Blue + Red = signal too weak — AP may be too far from the lock

Step 4 — Test with a mobile hotspot
Connect the lock to a phone's personal hotspot instead of the building Wi-Fi:

  • iPhone: Settings → Personal Hotspot → enable "Maximize Compatibility"
  • If the lock connects to the hotspot → building network issue — contact your IT team or ISP
  • If the lock doesn't connect to the hotspot → contact ButterflyMX Support

 

Quick Reference

  Wi-Fi Lock BLE / Bluetooth Lock
Healthy status Online Local Only
Normal cycling status Newly Offline N/A
PIN works offline? ✅ Yes ✅ Yes
Remote Swipe to Open? ✅ Yes ❌ No — must be at door
ACOD available? ✅ dormakaba EVO LZ only ✅ dormakaba EVO LZ only

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