Context

ButterflyMX is committed to providing a seamless experience for our clients. To improve our invoicing and payment processes, we are transitioning to a new financial operations platform. This update is designed to provide you with more transparency, easier payment options, and faster communication regarding your accounts.

General Information

Why is ButterflyMX changing its billing platform?
We are moving to streamline our accounts receivable and provide a more automated, user-friendly experience for our clients. This new system allows us to deliver invoices more reliably and provides a simplified payment portal.

When will this change take effect?
The transition to the new platform is scheduled for Sep 2, 2026. After this date, all new invoices and payment reminders will be generated through the new platform.

Invoicing & Communication

How will I receive my invoices?
Invoices will continue to be sent via email. However, you will be receiving invoices from a new ButterflyMX email, allbmxinvoices@butterflymx.com.

Will the appearance of billing emails change?
Yes. We are updating our email branding and templates to be clearer and more professional. These emails will include direct links to your invoices and a simplified payment portal.

What happens if my invoice is past due?
Our new system automates reminders to help you stay current. Typically, you will receive friendly reminders starting at 7 days past due, with more urgent suspension warnings sent if an account reaches 60 days past due. This automation allows our team to focus on resolving any specific billing disputes or issues you may have.

Payments

How do I pay my invoice?
Every billing email will contain a secure link to our new payment portal. This portal is designed for ease of use, allowing you to view and pay your open invoices with fewer clicks. 

Will my login information and saved payment methods transfer over?
No. For your security, old login information and saved payment methods will not transfer to the new platform. You will be required to create new login credentials and resubmit your payment information upon your first login to the new portal.

Will a "no login" option still be available?
Yes, a "no login" feature will continue to be available, allowing you to submit payments via credit or debit card without needing to log in. Please note that ACH payments will now require a login.

What if I need a link to pay or view the portal?
We can help with that! Please reach out to invoices@butterflymx.com and we can send you a link to pay directly. 

What happens if I am locked out of the portal?
When in the secure link for the portal, navigate to Sign In/Create Account where you will find the option to reset your password. You will be prompted to provide your email address and receive the reset password message with instructions. 

What payment methods are accepted?
We continue to support standard payment methods including ACH, debit cards and credit cards. We will also continue to accept payments via check.

• USD Invoices:
  • Check via USPS: ButterflyMX Inc, P.O. Box 718715, Chicago, IL 60677-8715
  • Check via FedEx or UPS: PNC Bank C/O ButterflyMX Inc, Lockbox Number 718715, 350 East Devon Ave, Itasca, IL 60143
• CAD Invoices:
  • Check by Mail: ButterflyMX, Inc., Dept 400286, C/O PNC Bank Canada Branch, 1270 Central Pkwy, W. Suite 100, Mississauga, ON L5C 4P4, Canada.
• ACH (From Canadian Bank):
  • Bank: PNC Bank Canada Branch, 130 King W, Toronto, Ontario
  • Bank Number: 365 | Transit Number: 00790
  • Account Number: 7900023349
  • Beneficiary Name: ButterflyMX Inc
  • Beneficiary Address: 44 W 28th Street, Floor 4, New York, NY 10001
  • HST Number: 797602935

Account Management

How do I update my billing contact information?
To ensure you receive your invoices promptly, please notify us of any changes to your billing personnel. Please send any billing contact updates to invoices@butterflymx.com.

Support

If you have additional questions regarding this transition, please reach out to us at invoices@butterflymx.com. We appreciate your partnership as we work to improve our services.