Context
The following article walks through how to set up the Amazon Key integration as a Property Admin. This integration allows authorized Amazon deliveries, including third parties that contract with Amazon (i.e., Grubhub, Ready Refresh, DoorDash, Roadie, and Veho), unlock your building's entry points directly through their delivery app, so packages get delivered without a lockbox, a shared code, or a call to the front desk.
When a delivery arrives, Amazon's system sends a request to ButterflyMX. ButterflyMX authenticates the request and triggers the door release through your existing ButterflyMX hardware. No new hardware is required.
Every Amazon Key access event is logged in your Activity Log with a timestamp and entry photo, just like any other access event.
Before You Begin
- You must have Property Admin access to the ButterflyMX OS. If you need Property Admin access to your building, reach out to your dedicated CSM to assist. The following article also walks you through managing additional admins at your building.
- Only Property Admins can enable the integration and configure access points. Delivery partners interact with the integration and have no access to your ButterflyMX settings.
- Tenants aren't notified when Amazon Key is enabled or disabled. They'll simply experience packages being left in the right place. No action is needed from them.
- This is a software integration, not additional hardware. If you already have Amazon Key hardware installed at your property as a separate third-party device, that's a different setup and isn't affected by this integration.
- *This integration supports US properties only at this time
What to do
- Log into the ButterflyMX OS with your Property Admin credentials and go to Settings > Building Settings > Access Settings > Delivery.
- Check the Amazon Key checkbox to enable the integration for your property.
- An access point table will appear. Add a row for each entry point you want authorized Amazon deliveries to be delivered at, such as your main lobby door or package room.
- For each row, select the access point, then upload a photo and write delivery instructions. Both are required. An access point can't be activated for Amazon deliveries until it has a photo and instructions.
- Click the page-level Save button.
You can return to this page at any time to add, edit, or remove access points, or to disable the entire integration using the checkbox at the top of the section.
Each access point also has its own settings page where you can manage its delivery integration individually. Go to Access Points > [Access Point Name] > Delivery. Changes made here stay in sync with the Property Settings Delivery section, so you can enable Amazon Key for some access points and not others.
Writing Good Delivery Instructions
Delivery instructions appear in the Amazon app as a delivery approaches your property. Clear instructions help Amazon deliveries be delivered through the correct door quickly, which means faster deliveries and fewer failed attempts.
Good examples
"Enter through the double glass doors on the north side of 1234 Main St. The ButterflyMX panel is mounted to the right of the door. Turn right after entering to find the package room. Leave all packages there."
"Main lobby entrance faces Elm Street. Look for the silver ButterflyMX panel to the left of the door. Leave packages in the mail room."
Both examples work because they name the entrance, describe where to look, and tell the authorized driver completing deliveries what happens next.
Common mistakes to avoid
| What was written | The problem | Better version |
|---|---|---|
| "Use the front door" | Doesn't say which door, where the panel is, or what to do | "Main entrance on Oak Ave. ButterflyMX panel is to the right, door unlocks automatically." |
| "Enter building" | No useful information | Describe the specific access point and its location |
| "Call resident if door doesn't open" | Puts the burden back on the resident and defeats the purpose of the integration | Describe how the door actually works, and who to contact if there's an issue |
Taking Good Access Point Photos
The photo helps authorized deliveries confirm they've found the right door before they try to use it. Take it from a delivery perspective, standing outside the entrance, in daylight or good exterior lighting.
Do (with Good Photo Examples)
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Do: Capture the full access point. The entire gate or door should be visible in the frame.
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Do: Photograph from the delivery perspective, showing what they see as they approach.
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Do: Include any visible numbers, such as unit or building numbers, in the shot.
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Do: Keep the photo clear and in focus. No blurry images.
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Do: Frame the shot at a natural distance, close enough that it's easily identifiable on the app.
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Do: Include the ButterflyMX intercom in the photo if applicable, along with any landmarks or identifiers that help the locate the access point for the delivery.
Don't (with Poor Photo Examples)
Note: photo files over 16 MB and 16 MP (4000x4000) be scaled down to fit.
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Don't: Include people in the photo. A reflection of the person taking the photo is acceptable, and sometimes unavoidable.
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Don't: Capture only a partial view. No half-doors or shots that only show the top portion of a door.
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Don't: Stand too far away. The image should be easy to see and recognize on the delivery app, not taken from inside a vehicle.
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Don't: Submit blurry or out-of-focus photos.
Frequently Asked Questions
Does the integration cost anything?
No. The integration is included in your ButterflyMX software fees.
Do I have to upload a photo and write instructions for every access point?
Yes. Both fields are required for each access point you add. If either is missing, that access point can't be activated for Amazon deliveries.
Can Amazon deliveries access individual floors or units?
No. Amazon Key only unlocks the entry points you configure, typically the main lobby entrance and package room. Access to individual units stays separate.
Is my building secure? Can any Amazon deliveries access it?
Only credentialed Amazon deliveries with an active delivery assigned to your building can request access, and only at the access points you've allowed. All access is logged in the ButterflyMX OS.
What happens if I disable Amazon Key?
Your property's access points are removed from Amazon's system, and deliveries can no longer use the integration at your building. You can re-enable it at any time through Property Settings.
Will I see when Amazon used access?
Yes. Every Amazon Key unlock appears in your Activity Log with a timestamp and door photo, labeled as an Amazon Key event.
What if an authorized delivery has trouble accessing the building?
Check your Activity Log to confirm whether the access request was received and processed. If an access point was recently disabled and re-enabled, it may take a short time to sync. Contact ButterflyMX Support if the issue continues.
Still Need Help?
Submit a request here to contact ButterflyMX Support.