Resident / Tenant
Welcome to a simpler way to access your home. Learn how to use the ButterflyMX app to open doors and gates with a swipe, issue visitor passes to your guests, and receive video calls from the intercom so you never miss a visitor or delivery again.
FAQ
- Can ButterflyMX Ring Multiple Phones at the Same Time?
- Remove Your Name from the Intercom Directory While Keeping App Access
- How to Organize Doors and Access Points in the ButterflyMX App
- Why Don’t I See My Additional Apartment in the ButterflyMX App?
- How to Add Additional Users to Your Apartment in ButterflyMX
- Is ButterflyMX a Free Service?
Getting Started
- Resident & Tenant Resources
- How Do I Use ButterflyMX as a Resident?
- How to Register as a New User for ButterflyMX - Registration Instructions
- How to Reset Your Password as a Resident
- How to Manage Your Contact Preferences
- How to Change How Your Name Appears on the Intercom Directory
Troubleshooting
- Troubleshooting the ButterflyMX Widget on Android
- Unable to Update Your Phone Number to a Landline
- ButterflyMX App Login Page Keeps Reloading on iPhone
- ButterflyMX App Login Page Keeps Reloading on Android
- Troubleshooting the ButterflyMX iPhone Widget
- Not Receiving Intercom Calls or Seeing a “No Answer” Message
Mobile App Essentials
- Account Security: Guide to Two-Factor Authentication (2FA)
- How to Switch Between Units or Properties in the ButterflyMX Mobile App 🏠
- How Do I Let Someone In with ButterflyMX?
- How to Swipe-to-Open
- What is Video Calling with ButterflyMX?
- How to Use and Edit Door PINs
Mobile App Advanced
- Open Doors & Gates With an Android Watch
- How to Add a Visitor Pass to Apple Wallet
- Access history removal or how to delete the door release history - iPhone
- Resident Key in Apple Wallet
- Best Practices for Visitor Passes
- How to Use Resident Key in Apple Wallet with ButterflyMX
Using the Intercom
- Why Am I Receiving All Visitor Calls Instead of My Roommate?
- How to use the QR Code Intercom
- How to Use the Intercom Display
- Ways to Open Your Door or Gate with ButterflyMX
- Why Am I Getting Calls From ButterflyMX?
- How to Receive Phone Calls from the Video Intercom