If multiple people live in the same apartment, there are two common ways accounts can be set up in ButterflyMX: individual user accounts or a shared account used on multiple phones.

Individual User Accounts (Most Common)

In this setup, each person in the apartment has their own ButterflyMX account.

• Each user appears separately in the intercom directory

• Visitors choose which person to call

• Only the selected user receives the call

Example

If three people live in the same apartment, the directory may display:

• John Smith - Apt 204

• Maria Smith - Apt 204

• Alex Smith - Apt 204

If a visitor selects Maria Smith, only Maria receives the call.

Shared Account (Calls Ring Multiple Phones)

If you want multiple phones to ring at the same time, a shared account can be used.

In this setup:

• One ButterflyMX account is used on multiple phones

• Everyone signs in using the same email address and password

• The directory shows one name

• When someone calls that entry, all phones logged into the account ring

The first person to answer takes the call.

Example

The directory might display:

• Smith Family - Apt 204

When a visitor selects this entry, all phones logged into that account will ring simultaneously.

How to Set This Up

If you want to switch to a shared account setup, contact your property manager or building administrator. They can update the accounts so one shared account remains active and adjust the directory name if needed.