Give a visitor automatic vehicle entry at an LPR-enabled gate during their visit.
Before you start: Your property must offer visitor vehicle access using license plate recognition (LPR). If you do not see Add vehicle, contact your property management team.
Add a vehicle while creating a pass
1. Start a new visitor pass
In the ButterflyMX app, open Visitors and begin creating a new visitor pass. Choose the pass type, doors, start time, and end time, then add your visitor.
2. Select Add vehicle
Under the visitor’s name, tap Add vehicle.
3. Enter the vehicle details
Enter the visitor’s license plate (omitting any special characters) and select the issuing state. For vehicles registered outside the United States, select Outside of the USA. License plate and state are required. You can also select the vehicle type, make, model, and color.
4. Save the vehicle
Review the details, then tap Save. Enter only the plate’s letters and numbers, without spaces or special characters. Include stacked letters when there are three or fewer.
5. Confirm the vehicle and create the pass
The vehicle appears beneath the visitor’s information. Confirm the details, then tap Create Pass.
What happens when your visitor arrives
During the active pass window, your visitor can drive up to the property’s LPR-enabled gate. The camera reads the saved plate and the gate opens automatically. The visitor does not need to call you from the intercom or scan a QR code at that gate.
If the plate is not recognized or the gate does not open, your visitor can use the QR code or PIN included with the visitor pass.
Pass timing matters: Vehicle access begins and ends with the visitor pass. Your property’s standard visitor pass rules still apply.
View the vehicle on an existing pass
Open the pass from the Visitors section. The saved vehicle appears with the visitor’s pass details. Vehicle details cannot be edited after the pass is created. To change the vehicle, remove and re-add the visitor, or create a new pass.
If you do not see Add vehicle
The feature may not be enabled at your property. Contact your property management team for help. You can continue using the visitor entry methods offered by your property.
Vehicle limits and access
Each visitor can have one vehicle. A pass can include multiple vehicles when it includes multiple visitors. Vehicle access works only at the LPR access points included in the pass.
When a pass ends or is deleted
Vehicle access expires when the pass expires. If you delete a pass before it expires, allow a few moments for the change to sync; the vehicle will then stop receiving access.