Overview

If the login page continuously reloads on your iPhone when trying to sign in to the ButterflyMX mobile app, the issue is usually related to browser cookie settings on your device. The authentication process requires cookies to function correctly. If cookies are blocked in Safari, the login session may fail and the page may repeatedly reload.

Adjusting the Safari cookie settings typically resolves this issue.

Why This Happens

The ButterflyMX login process uses secure authentication that depends on browser cookies. If Safari is configured to block all cookies, the system cannot complete the login process and the page may refresh repeatedly instead of signing you in.

How to Fix the Issue

Follow these steps to check your Safari cookie settings:

• Open your iPhone Settings

• Scroll down and tap Safari

• Scroll down and select Advanced

• Make sure Block All Cookies is turned off

Once this setting is disabled, try logging into the ButterflyMX app again.

If the Issue Continues

If Block All Cookies is already turned off and the login page still reloads, further investigation may be needed.

In this case, record a short video showing the issue as it happens and share it with support. This will help the team better understand the behavior and determine the next steps to resolve the issue.