If you want to add another person to your apartment in the ButterflyMX system, your property manager must add the user first.
Residents cannot create or add additional users directly in the ButterflyMX app. For security and building management purposes, all users must be added by the property manager or building administrator.
How the Process Works
The property manager adds the new user’s information (such as name and email address) to the ButterflyMX system.
Once the information is entered, the new user will receive an automatic registration email.
The user can then follow the instructions in the email to complete their ButterflyMX account setup.
What You Should Do
Contact your property manager or building administrator and provide the following information for the person you want to add:
Full name
Email address
Phone number (if required by the building)
If the Property Manager Needs Assistance
If the property manager needs help completing the request, they can contact ButterflyMX Support at:
They may also send a written request authorizing ButterflyMX Support to add the user on their behalf.
Example
If you want to add a roommate, family member, or assistant to your apartment so they can receive calls and open the door through ButterflyMX, ask your property manager to add their contact details to the system. The new user will then receive a registration email to activate their account.