Overview
If the login page keeps reloading on your Android device when trying to sign in to the ButterflyMX mobile app, the issue is usually related to your browser settings. The login process relies on certain browser features, and if third-party cookies or JavaScript are disabled, the page may continuously refresh instead of completing the login.
Adjusting these settings in your browser typically resolves the issue.
Why This Happens
The ButterflyMX login process uses secure authentication that depends on browser permissions. If the browser blocks cookies or JavaScript, the login session cannot complete properly, which causes the page to reload repeatedly.
This most commonly occurs when:
Third-party cookies are disabled
JavaScript is turned off
Browser privacy settings block authentication sessions
Fixing the Issue in Google Chrome
If you are using Google Chrome, follow these steps:
Open the Chrome browser on your phone
Go to account.butterflymx.com
Tap the menu icon (three dots) in the upper-right corner
Select Settings
Tap Site settings
Open Cookies and select Allow third-party cookies
Go back and open JavaScript
Make sure JavaScript is enabled
Fixing the Issue in Samsung Internet Browser
If you are using the Samsung Internet Browser, follow these steps:
Open the Samsung Internet browser
Go to account.butterflymx.com
Tap the menu icon (three lines) in the lower-right corner
Select Settings
Tap Sites and downloads
Open Site permissions
Under Cookies, select Allow all cookies
Confirm that Allow JavaScript is enabled
Using a Different Browser
If you are using a different Android browser and continue to experience this issue, check that cookies and JavaScript are enabled in your browser settings.
If the Issue Continues
If the login page continues to reload after updating your browser settings, contact support and include:
The browser you are using
Your Android device model
Your Android version
This information will help the support team investigate the issue more efficiently.