Overview

If you receive a “Password Reset Link Expired” message when trying to reset your password, it usually means the link you clicked is no longer valid. For security reasons, password reset links are only active for a limited time.

This message commonly appears when an older reset email is opened or when the link is used after the expiration window has passed.

Why This Happens

Password reset links are designed to expire after a short period to help protect your account. You may see this error if:

• The reset link was opened after it expired

• You clicked an older reset email instead of the newest one

• Multiple reset emails were requested and the wrong link was used

In these situations, the system will require you to generate a new reset link.

How to Fix the Issue

Follow these steps to request and use a new password reset link:

• Delete older ButterflyMX reset emails
  Remove any previous password reset emails from your inbox and your Spam or Junk folders. This helps ensure you do not accidentally open an outdated link.

• Request a new password reset link
  Go to the Forgot Password page and submit a new password reset request.

• Check your email for the new message
  Look for the reset email in your inbox. If you do not see it, check your Spam or Junk folder.

• Open the link immediately
  Click the new password reset link as soon as you receive it and follow the on-screen instructions to create a new password.

If the Issue Continues

If you still see the expired link message after requesting a new reset email, or if the email does not arrive within a few minutes, contact support so the issue can be investigated further.