Overview

If you open the ButterflyMX mobile app and see a “No Access” message, it usually means your account is not currently active in the building’s access system. This typically happens when the activation date for your account is set to a future date or the account has not yet been activated.

The activation date determines when a user is allowed to access the property through the ButterflyMX system. Until that date is reached, the app will display a “No Access” message and you will not be able to use features such as opening doors or receiving visitor calls.

Why This Happens

The most common reasons include:

• Your account has been created but the activation date is set in the future

• Your access has not yet been activated by the property management team

• The account may have been temporarily set as inactive

In all of these cases, the account exists but is not yet allowed to access the property.

How to Resolve the Issue

Only the property management team for your building can update the activation date for your account.

To resolve the issue:

• Contact your property manager or building management office

• Ask them to update your account’s activation date

• The activation date should be set to today or a date in the past

Once the activation date is updated, you should be able to access the ButterflyMX mobile app normally.

Need Additional Help?

If your property manager confirms that your account has been activated but you still see the “No Access” message, you can contact support for further assistance.