Issue
When a visitor calls from the ButterflyMX Intercom, the call reaches your ButterflyMX app, but the visitor cannot hear you, or audio is missing in one direction.
You may notice messages like:
“No one can hear me when they ring my phone”
“They can’t hear me on the intercom”
“The intercom audio is muted”
“I can hear them, but they can’t hear me”
How ButterflyMX Calls Work
Calls from the ButterflyMX Intercom are delivered to the ButterflyMX mobile app as a call or notification. When answered, the app establishes two-way video and audio communication in real time.
If microphone access is blocked or restricted, audio may not work correctly.
iPhone (iOS) – Fix Audio Issues
Step 1: Check Microphone Access
Open Settings on your iPhone
Scroll down and tap ButterflyMX
Make sure Microphone is turned ON
Step 2: Test the Call
After confirming microphone access:
Test a call while connected to Wi-Fi
Test again with Wi-Fi turned off, using mobile data only
If the visitor still cannot hear you after these tests, the issue may require further investigation.
Android – Fix Audio Issues
Enable Microphone Access
Open Settings on your Android device
Tap Apps or Applications
Find and select ButterflyMX
Tap Permissions
Set Microphone to Allow
Close and reopen the ButterflyMX app
After updating permissions, place another test call.
Still Not Working?
If audio issues continue after confirming microphone access and testing on both Wi-Fi and mobile data, contact ButterflyMX Support so we can investigate further.