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Having trouble signing into the ButterflyMX app? This guide will help you resolve common sign-in problems, reset your password, and get back into your account.

Before You Begin

You'll need:

• The email address associated with your ButterflyMX account
• The ButterflyMX mobile app installed on your phone (download here)

If you don't have an account yet, contact your property manager or leasing office.

Can't Sign In to the ButterflyMX App

Incorrect email or password

• Double-check that you're using the correct email address
• Passwords are case-sensitive — make sure Caps Lock is off
• If you're unsure, try typing your password in your Notes app first, then copy and paste it into the sign-in screen

Your account hasn't been activated yet

• Check your email for a registration message from ButterflyMX
• Click the registration link in the email to set up your account
• Check your spam or junk folder if you don't see it
• If you haven't received a registration email, contact your property manager and ask them to resend it

Your account may be registered under a different email

• Try signing in with any other email addresses you use (work, personal, or alternate)
• Contact your property manager to confirm which email is on file

The app needs to be updated

1. Open the App Store (iOS) or Google Play Store (Android)
2. Search for ButterflyMX
3. If an update is available, tap Update
4. Once updated, try signing in again

Forgot Your Password

If you can't remember your password:

1. Open the ButterflyMX app
2. Under the Register button, tap "here" after the "Forgot password?" text
3. Enter the email address associated with your ButterflyMX account
4. Tap Reset
5. Check your email for a message from ButterflyMX and tap Reset Password
6. Enter and confirm your new password (must be at least 8 characters with at least one letter and one number)
7. Tap Submit

Note: If you don't receive the reset email within a few minutes, check your spam or junk folder. You can also request a new reset link at accounts.butterflymx.com/password/new.

Password Reset Email Not Arriving

If you requested a reset but didn't receive the email:

• Wait a few minutes — emails can sometimes be delayed
• Check your spam, junk, or promotions folder
• Make sure you entered the correct email address
• Try requesting the reset email again
• If you're still not receiving it, contact your property manager to confirm the email address on your account

How to Change Your Password (When You're Already Signed In)

If you know your current password and want to change it:

1. Open the ButterflyMX app
2. Tap Account
3. Select Change Password
4. Enter your current password
5. Enter and confirm your new password
6. Tap Change

Note: You can only change your password if you remember your current password. If you've forgotten it, use the Forgot Password flow above.

Registration Link Issues

Registration link expired Registration links expire after a limited time. If yours has expired and your account is already showing as registered, you won't be able to use the registration link — instead, reset your password to gain access:

1. Go to accounts.butterflymx.com/password/new
2. Enter the email address associated with your account
3. Click Reset Password
4. Check your inbox for the reset email and follow the instructions

Note: If your account is not yet registered, contact your property manager and ask them to resend your registration email.

Setting Up the App on a New Phone

No need to contact your property manager — just sign in with your existing credentials:

1. Download the ButterflyMX app on your new phone
2. Tap Sign In
3. Enter your email and password

Your account will carry over automatically. You can also use the app on multiple devices with the same login.

If you've forgotten your password, use the Forgot Password flow above before signing in.

App Issues

App crashes on sign-in

1. Force close the app completely
2. Restart your phone
3. Open the app and try signing in again
4. If it still crashes, delete and reinstall the app
5. Make sure you're running the latest version of iOS or Android

Sign-in button not responding

• Make sure both the email and password fields are filled in
• Check your internet connection
• Close and reopen the app
• Update the app to the latest version

Still Need Help?

Contact your property manager or leasing office. They can verify your account status and resend your registration email if needed.