Skip to main content

Search

Help Center

Not Receiving Visitor Calls in the ButterflyMX Android App

Overview

If you are not receiving visitor calls in the ButterflyMX mobile app on your Android device, the issue is often related to app login status, notification permissions, or internet connectivity. These settings can prevent calls from appearing even when the system is functioning correctly.

The troubleshooting steps below can help restore call notifications on your device.

Step 1 - Refresh Your App Login

Sometimes the app’s authentication token can expire, which may prevent calls from reaching your device. Signing out and back into the app can refresh your connection.

To do this:

  • Open the ButterflyMX mobile app

  • Tap Account

  • Scroll to the bottom and select Sign Out

  • Log back into the app using your credentials

  • Test whether calls are now coming through

Step 2 - Check Notification Settings

Your Android notification settings must allow the ButterflyMX app to display incoming calls.

Follow these steps:

  • Open your phone’s Settings

  • Tap Apps or Applications

  • Select ButterflyMX

  • Tap Notifications

  • Make sure Show Notifications is enabled

  • Confirm that notifications such as Incoming Calls and General notifications are turned on

  • Ensure that sound, vibration, or pop-up alerts are allowed if available

Step 3 - Verify Your Internet Connection

Visitor calls rely on a stable internet connection. If the connection is weak or unstable, calls may not appear in the app.

Try switching networks to test:

  • If you are connected to Wi-Fi, switch to mobile data

  • If you are using mobile data, try connecting to Wi-Fi

After switching networks, test whether calls are received.

If the Issue Continues

If you are still not receiving calls after completing the steps above, additional investigation may be required.

When contacting support, include:

  • The date and time of the most recent call you expected but did not receive

  • The type of device and Android version you are using

This information helps the support team review system logs and determine what may be preventing the call from reaching your device.

Related to