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Best Practices for Visitor Passes

What is a Visitor Pass?

Visitor Passes are a secure, convenient way to grant temporary access to your property for trusted guests, service providers, and vendors. They work through QR codes or PIN numbers that you can send via text or email, eliminating the need for physical keys or waiting by the intercom.

🔐 Security Best Practices

  1. Only Share with Trusted People
    • Treat Visitor Passes like physical keys - only share them with people you trust completely. Anyone with an active Visitor Pass can access your property during the specified time period.
    • Perfect for:
      1. Friends and family members
      2. Regular service providers (dog walkers, housekeepers, babysitters)
      3. Trusted contractors or maintenance workers
    • Never share with:
      • Unknown delivery drivers (use Delivery Pass instead)
      • People you don't know personally
      • Anyone you wouldn't give a physical key to
  2. Set Smart Time Limits
    • Always limit your Visitor Pass duration to only what's needed. The shorter the access window, the more secure your property remains.
    • Available options:
      1. One-time use - Perfect for single visits
      2. Full-day access - Great for contractors or move-in assistance
      3. Recurring access - Ideal for regular service providers with set schedules
      4. Custom duration - Tailored to your specific needs
      5. Business hours only - Restricts access to standard daytime hours
  3. Use Specific Scheduling
    • For recurring service providers, set passes to only work during their actual service times.
    • Example: Your dog walker comes every Monday and Friday from 2-5 PM? Set the pass to only work during those exact times. This way, they can't access your building at midnight on a Tuesday.

📱How to Use Visitor Passes Effectively

  1. Send Passes Securely
    • Always send Visitor Passes directly from your ButterflyMX mobile app via text or email. Recipients will receive:
      1. A QR code for easy scanning at the intercom
      2. A backup PIN number
      3. Clear instructions on how to use the pass
  2. Use Descriptive Names
    • When creating passes, use clear, descriptive names that help you remember what they're for:
      1. "Dog Walker - Tuesdays & Thursdays"
      2. "Cleaning Service - Monthly"
      3. "Mom's Visit - Weekend"
      4. "Kitchen Contractor - Week of June 15th"
  3. Clean Up Regularly
    • Review your active Visitor Passes monthly and delete any that are no longer needed. This keeps your access list organized and secure.

💡 Common Use Cases

For Personal Visitors:

  • Family visits - Create passes for relatives staying for the weekend
  • Friends coming over - One-time passes for dinner parties or gatherings
  • Pet care - Recurring passes for dog walkers or pet sitters
  • Home services - Passes for housekeepers, babysitters, or tutors

For Service Providers:

  • Maintenance work - Temporary passes for contractors doing repairs
  • Deliveries - One-time passes for furniture delivery or large packages
  • Healthcare - Passes for home nurses or physical therapists
  • Emergency access - Quick passes for urgent situations

⚠️ Important Things to Remember

Security Reminders:

  • All entries are logged - Every time someone uses a Visitor Pass, a time and date-stamped photo is taken for security
  • You can revoke access anytime - Delete passes immediately if they're no longer needed
  • Passes expire - Make sure to renew passes for ongoing services before they expire

Technical Notes:

  • Delivery passes expire in 30 days if not used
  • One-time passes become invalid after a single use
  • Recurring passes work only during the scheduled times you set

🆘 Need Help?

If you're having trouble creating or managing Visitor Passes:

  1. Check our step-by-step guide for detailed instructions
  2. Contact your property management team
  3. Reach out to ButterflyMX support through the app

🎉 Pro Tips for Success

  • Test new passes by sending one to yourself first to make sure everything works
  • Share instructions with your guests on how to use the QR code at the intercom
  • Plan ahead for recurring services by setting up passes in advance
  • Communicate with neighbors if you're expecting frequent visitors or contractors

By following these best practices, you'll enjoy the convenience of Visitor Passes while keeping your property secure. Remember: when in doubt, err on the side of caution and use shorter access windows rather than longer ones.

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