Note: We’ve recently changed the name ‘Virtual Keys’ to ‘Visitor Passes’ to better reflect the feature’s purpose. Learn more about why we made this name change.

Prerequisites

• You must have a ButterflyMX account
• You must have our mobile app on iOS or Android
• Your property owner or managers must enable Visitor Passes for your use. If Visitor Passes are unavailable in your mobile app, please talk to your property owner or manager about turning them on. ButterflyMX cannot turn them on at your property.

ButterflyMX Visitor Passes are the next step in access innovation. They take the form of QR & PIN codes that you send to trusted visitors like friends, family, and service providers (think anyone you’d want to give a key to your building to). They free you from worrying about a physical key that must be passed to someone. Instead, you can create them in the ButterflyMX mobile app and send them to guests as needed.

Visitor Passes are designed with your security in mind. You approve when your guests can use the passes, and you can always see who is using them. You can also delete them at any time.

How to issue and use Visitor Passes:

1. Open the ButterflyMX mobile app
2. Press ‘+ Visitor Pass’
3. Choose a type of pass
4. Name your pass
5. Select when your pass will be active
6. Choose an expiration date
7. Click the “Create Pass” button
8. Share your pass via text message or email
9. Your guest receives the pass via a text message or email
10. Your pass is received as a QR code with instructions
11. To use the pass, a visitor clicks “Visitor Pass” on the ButterflyMX intercom
12. The visitor lines up the pass (QR Code) with the intercom

Step 1: Open up the ButterflyMX mobile app

Launch the ButterflyMX mobile app on your smartphone.

Step 2: Press the ‘+ Visitor Pass’ button

Hit “+ Visitor Pass”.

Step 3: Choose a type of visitor pass

Choose your type of pass.

You can create a pass with a custom duration, recurring access, business hours, full-day use, or a one-time pass.

Step 4: Name your pass

You’ll then need to name the pass, In this example, we’ve named it ‘Dog walker’.

Step 5: Select when your pass will be active

If you’ve chosen to create a pass with custom duration or recurring access, you’ll need to select the days of the week and times of day that you want your pass to be active.

If your dog walker comes on Tuesdays and Thursdays between 2:20 and 3:20, choose those options.

Step 6: Choose an expiration date

Lastly, you’ll need to determine when the pass expires (note: once your Visitor pass is created, you cannot adjust these settings).

Step 7: Click the “Create pass” button

Click the “Create pass” button. Once the pass is created, hit “Share pass Now”.

Step 8: Share your pass via text message or email

Enter the phone number or email address of the contact you’d like to send the pass to and then hit “send”.

Step 9: Your guest receives the pass via a text message or email

Your guest receives the pass via a text message or email.

This is what they will receive:

Step 10: Your pass is received as a QR code with instructions

Your recipient will receive some instructions about the pass and the link to the pass itself. When they click on the link, they’ll see more details about the pass, including the ability to save it in their Apple Wallet and the QR code.

Step 11: To use the pass, a visitor clicks 'Visitor pass' on the ButterflyMX intercom

Once your guest is at the door, they’ll click the ‘Visitor Pass’ button on the Video Intercom.

Pro tip: you do not have to click the ‘Visitor Pass’ button on the intercom. You can just show your visitor pass to the intercom, and if it’s valid, the door will open.

Step 12: The visitor holds up a QR code or enters a PIN number

After tapping the ‘Visitor Pass’ button, your guest will then see a prompt to line up the pass on their smartphone with the Video Intercom as shown below. They’ll also be able to enter a PIN number.

After your guest uses their credential, they’ll hear a chime and see a notification that the door is open. For security purposes, our Video Intercom will take a time- and date-stamped photo of the person who used the Visitor pass, which will be stored for review in your mobile app for 365 days.