ButterflyMX software subscriptions are billed annually and designed to renew automatically, ensuring continuous access to our platform. Below you’ll find details about how billing works, when invoices are issued, and when payments are due.

Q: How is the software subscription billed, and when does it renew?
A: The software subscription is billed annually and automatically renews at the end of each term. To ensure uninterrupted service, our system generates the renewal invoice two months prior to the end of the current term.

Q: Why am I receiving an invoice before my system is activated?
A: Invoices for both software and hardware are automatically generated once the agreement is signed.

• Hardware invoices are due when you are ready to order the equipment.

• Software subscription invoices become due upon device activation, which marks the Start Service Term Date—the beginning of your annual subscription period.

Q: Why does my software invoice show an annual increase?
A: We apply an annual increase for software usage. These adjustments allow us to continue improving our platform by introducing new features for property managers and residents, expanding integrations, and enhancing customer service and support — all of which will be rolled out in the coming months.