I am planning an event that spans multiple days. Can I make a single reservation?

• It depends. A single reservation is for a single, continuous block of time up to the maximum duration set by the property, which cannot exceed 24 hours.

• If the amenity space has been set up to support reservations immediately before after midnight, then a single reservation can start on one day and end the next, as long as it doesn't exceed the maximum duration.

• Otherwise, if you are reserving multiple blocks of time, or a single block of time longer than the maximum duration, you will need multiple reservations.

Can I make a recurring reservation?

• No, recurring reservations are not yet supported.

Can I reschedule my reservation? What happens to my guests' virtual keys?

• Yes, you can reschedule (subject to availability) by contacting your property manager. Only the property manager can reschedule an existing reservation.

• Any virtual keys already issued to guests will automatically become valid for the newly scheduled time. However, the keys will not be re-sent, so any scheduling details in the original email or text message will become obsolete.

Can I resend a virtual key to a guest?

• You can't resend a key to an existing guest. You can, however, remove and re-add the same guest, which will trigger a new key to send.

Can I add a co-host to my reservation?

• No, co-hosts are not yet supported. Only the reservation owner can view the reservation details and manage the guest list.

How do I get into the amenity space I reserved during my reservation?

• You can swipe to unlock within the ButterflyMX mobile app, or use your resident access PIN on the keypad at the amenity door.

I invited a fellow building resident to my event. Can they swipe to unlock or use their resident PIN during the reservation?

• No, guests can only enter with their virtual key's QR code or PIN, even if they are residents. Only the host will be able to unlock the amenity space as a resident.

Can I see declined or canceled reservation requests?

• No, reservations that are no longer valid are not visible in the mobile app. The email you received when it was canceled is your record of the cancellation.