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How to Set Up the ButterflyMX dormakaba EVO Offline (BLE) Smart Lock Integration

Overview

This guide walks installers through commissioning dormakaba EVO LZ locks using the dormakaba Lyazon Utility App, then setting the lock to Offline operating mode (sometimes called “BLE/offline mode”).

If you’re installing locks for Online (Wi‑Fi) operating mode, use this guide instead: How to Set Up the ButterflyMX dormakaba EVO Online Smart Lock Integration

Before You Start (Requirements)

What you’ll need

  • Lock hardware fully connected and powered on
  • Smartphone (iOS/Android) with Bluetooth enabled
  • A Lyazon account invitation (required to log into the app)
    • Be sure to include the building name and OFFLINE site status in your Lyazon Account Request.
    • Install the Lyazon Utility mobile app (not the Sandbox version)
  • Temporary 2.4 GHz Wi‑Fi available during commissioning (building Wi‑Fi or a mobile hotspot) that meets the lock Wi-Fi requirements here
  • Door unit matrix provided to your ButterflyMX representative

Expectations

  • Offline / BLE installations should be handled by a qualified dormakaba integrator.
  • We strongly recommend commissioning locks offsite prior to installation. This process can be time consuming when utilizing a hotspot and a large quantity of locks.
  • Firmware updates are required before the lock can be placed in offline mode. This process must be performed by Dormakaba Tech Support. Scheduling / coordination with Dormakaba is necessary during this process. Coordinate with your ButterflyMX representative / Solutions Architecture team. 

Set up your Lyazon account (required)

Follow this Help Center guide: How to Set Up the dormakaba Lyazon Account

Step 1 — Log into the Lyazon Utility App

  1. Open the Lyazon Utility App.
  2. Log in with the account you created from the invitation email and choose the building name.

Step 2 — Connect to the lock over Bluetooth (BLE)

  1. Stand next to the lock.
  2. In the Lyazon Utility App, tap Find lock.
  3. At the lock keypad, enter: *#*#
  4. Select the lock in the app and connect.

Step 3 — Commission the lock (temporary Wi‑Fi step)

  1. In the Lyazon Utility App, start the commissioning flow for the lock. 
  2. When prompted, enter the Wi-Fi SSID / Password and confirm the Timezone. Then, name the lock according to the unit matrix provided to ButterflyMX.
  3. Wait for the app to confirm commissioning is complete. The lock will reboot and then attempt to connect to the SSID provided.
  4. Confirm the lock is online by entering **1# on the keypad. Blue / Green indicates the lock is connected.
  5. If the lock is unable to connect, please confirm Wi-Fi requirements and refer to page 2 of dormakaba's commissioning guide for troubleshooting steps. 

Step 4 — Update lock firmware to 18.05

  1. Once the lock is online, reach out to Dormakaba tech support to update lock firmware.
  2. Confirm lock firmware is updated to the latest Firmware in Lyazon Utility App > Device Details page.

Step 5 — Set the lock to Offline (BLE) operating mode 

Important: Keep the lock connected to Wi‑Fi (building Wi‑Fi or hotspot) during this step. The lock needs a brief cloud sync to prepare Offline mode.

  1. Stand next to the lock (stay within Bluetooth range).
  2. In the Lyazon Utility App, tap Find Device.
  3. On the lock keypad, enter *#*#
  4. Select the lock that appears (example: saffire.XXXX) and wait for the device details to fully load.
  5. Scroll down and tap "Set to Offline" operating mode.
  6. Confirm / Save if prompted.
  7. Wait while the lock applies the change (you may hear beeps and/or the lock may restart).

If you see “1033” after setting to 'Offline Mode':

This is expected behavior when switching from Online (Wi‑Fi) to Offline (BLE) mode. Even though it may look like an error, it usually means the lock has started the Offline-mode transition and is waiting for required cloud tasks to complete.

In most cases, you will need to press Set to Offline operating mode twice:

What to do

  1. After the 1033 message appears, tap OK.
  2. Wait (keep the lock on Wi‑Fi during this wait).
  3. Tap Set to Offline operating mode again to finalize the switch.

Typical timing (what to expect)

  • If no credentials were assigned to the lock yet (no PINs/fobs to sync):
    • Wait about 45–60 seconds, then tap Set to Offline operating mode again.
    • The Lyazon BLE session usually stays connected long enough that you typically won’t need to reconnect.
  • If credentials were already assigned to the lock (ex: master PIN, staff fobs):
    • The lock may need ~5–10 minutes to download/sync configuration + credentials.
    • The app may disconnect during this time. That’s ok.
    • Reconnect (Find Device → *#*#) and tap Set to Offline operating mode again once the download is complete.

Step 6 — Verify the lock is operating in Offline mode

In Lyazon, confirm the lock now reports Offline operating mode

  1. Connect to the lock by selecting Find Device
  2. Enter *#*# on the keypad
  3. Choose the device that appears in the network scan and wait for the device details to populate
  4. Operation mode will display ONLINE or OFFLINE

2. Perform a functional test at the door using the ButterflyMX mobile app (coordinate site access with your ButterflyMX representative). 

3. Find more information about how to sync credentials to the dormakaba EVO LZ lock via the ButterflyMX app here. 

 

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