Overview

This guide is intended for installers who are physically installing online dormakaba EVO LZ smart locks that have been pre-programmed offsite by a trusted 3rd party partner — such as Southbay Hardware, Advant, or GoKeyless. Because these locks were commissioned before arriving on-site, the physical installation and final network configuration steps are what remain.

⚠️ Important: Even though your locks were pre-programmed, they still require on-site Wi-Fi settings (SSID, password, and timezone) to be applied via the dormakaba Lyazon Utility App before they can go online and sync with ButterflyMX. This cannot be skipped.

Before You Start

Make sure you have the following ready before beginning installation:

Step 1 — Install the Lock Hardware Per dormakaba Specifications

Physical installation must be completed in accordance with dormakaba's official installation documentation. Refer to the official dormakaba installation videos for your specific lock model:

• Installing a dormakaba EVO LZ-D (Deadbolt)
• Installing a dormakaba EVO LZ-M (Mortise)
• Installing a dormakaba EVO LZ-M MKO
• Installing a dormakaba EVO LZ-I (Interconnected)
• Installing a dormakaba EVO LZ-P (Panic)

📌 For general hardware questions or installation support, contact dormakaba Multi-Housing Technical Support: 📞 1-800-849-8324 (option 3) 📧 mhtechnicalsupport.us@dormakaba.com

Step 2 — Verify Wi-Fi Cable Routing ⚠️ Critical Step (Deadbolt/Interconnected Models)

Before powering the lock on or applying any settings, physically inspect the internal Wi-Fi cable to confirm it is properly routed and securely connected. This is one of the most common causes of connectivity failures in the field.

What to check:

1. Remove the battery cover from the inside trim of the lock.
2. Locate the Wi-Fi communication cable on the right side of the interior assembly.
3. Confirm the cable:
   • Is fully seated and connected — no loose ends
   • Has no visible nicks, cuts, or damage
   • Has no bent or damaged pins at the connector
   • Is routed cleanly without being pinched by the door hardware
4. If the cable was disconnected during shipping or installation, re-seat it firmly and replace the battery cover.

💡 Improper cable routing is a leading cause of Wi-Fi board failures. Always check this before testing connectivity.

Step 3 — Confirm Wi-Fi Board is Functioning via **5#

Once the lock is installed and powered on, test the Wi-Fi board communication before applying any Wi-Fi credentials:

1. At the lock keypad, enter: **5#
2. Observe the LED indicator:
   • ✅ Blue/Green light — Wi-Fi board is communicating correctly. Proceed to Step 4.
   • ❌ Blue/Red light — Wi-Fi board is not communicating. See below.

If you get a Blue/Red on **5#:

1. Remove the battery cover and take out one battery.
2. Unplug the Wi-Fi cable connector on the right side of the interior assembly.
3. Inspect for any nicks, damage, or bent pins.
4. Re-seat the connector firmly.
5. Reinsert the battery and repeat the **5# test.
6. If the issue persists, contact dormakaba Multi-Housing Technical Support at 1-800-849-8324 (option 3).

Step 4 — Apply Wi-Fi Settings via the Lyazon Utility App

⚠️ Note: Even though your locks were pre-programmed, Wi-Fi credentials (SSID + password) and timezone settings must be applied on-site via the Lyazon Utility App. This step cannot be completed remotely and requires Bluetooth proximity to each lock.

What you'll need:

• The building's Wi-Fi SSID and password (must meet dormakaba Wi-Fi requirements)
• The correct timezone for the property's location
• Your Lyazon Utility App login, open and ready

Steps:

1. Stand next to the lock and open the Lyazon Utility App.
2. Tap Find Device.
3. On the lock keypad, enter: *#*# — this puts the lock into pairing mode.
4. In the app, select the lock that appears (e.g., saffire.XXXX).
5. Wait for the lock's details (including a photo of the lock) to fully populate.
6. Scroll down and tap "Edit" or "Edit Settings."
7. Enter the correct Wi-Fi SSID and password (case-sensitive — must match exactly).
8. Confirm and set the correct timezone for the property.
9. Tap Apply.
10. The lock will beep and reboot — wait 90 seconds before proceeding.

💡 Pro tip: SSID and password entry is case-sensitive. Double-check for extra spaces, special characters, or typos — these are a common source of connection failures.

Step 5 — Verify Lock is Online via **1#

After the lock reboots, confirm it successfully connected to the building Wi-Fi:

1. At the lock keypad, enter: **1#
2. Observe the LED response:
   • ✅ 1 Blue flash + 1 Green flash = Lock is online and connected.
   • ❌ 1 Blue flash + 1 Red flash = Lock failed to connect.

If the lock fails the **1# test:

• Re-confirm the SSID and password are correct (no special characters, SSID is not hidden)
• Verify the Wi-Fi signal strength at the lock is at least -70 dBm
• Confirm the network is 2.4 GHz (802.11 b/g/n) — 5 GHz is not supported
• Review troubleshooting steps on page 2 of dormakaba's Commissioning Guide

🛑 Do not proceed to the next step until each lock passes the **1# test and shows Blue + Green.