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How to Make a Payment

ButterflyMX makes it easy to pay your invoices online or through alternative methods. Below are all the ways you can make a payment, along with helpful tips to avoid delays.

 

🔗 Option 1: Pay Online (Fastest & Recommended)

You can pay your invoice securely online using one of two options:

Guest Payment Link

  • Use this for one-time payments.
  • You’ll need your Customer Number and Invoice Number (INV#).
  • Enter payment details and submit.

Customer Portal

  • Register with the billing email address we have on file.
  • View all of your open invoices in one place.
  • Pay multiple invoices at once.

⚠️ Common Issues:

  • Make sure to type INV before your invoice number.
  • Use zeros (0) in your Customer Number, not the letter O.
  • If no invoices appear, confirm you used the same billing email we have on record.

 

✉️ Option 2: Pay by Check

🇺🇸 Paying a USD Invoice

  • Check via USPS:
    ButterflyMX, Inc.

    P.O. Box 7187 5

    Chicago, IL 60677-8715

  • Check via FedEx or UPS:
    PNC Bank c/o ButterflyMx, Inc.

    Lockbox Number 718715

    350 East Devon Ave

    Itasca, IL 60143

🇨🇦 Paying a CAD Invoice

  • Check (Canada):
    ButterflyMX, Inc., Dept 400286
    C/O PNC Bank Canada Branch
    1270 Central PKWY W., Suite 100
    Mississauga, ON L5C 4P4, Canada

📬 After You Pay

  • Always include your Invoice Number(s) on your check payment.
  • At the time of payment, please email remittance advice (payment date, amount, and invoice number[s]) to remittances@butterflymx.com.

 

🔄 Option 3: Pay by Bank Transfer

  • Email invoices@butterflymx.com to request our ACH account information.
  • Once payment is sent, email your remittance details (payment date, amount, invoice number) to remittances@butterflymx.com  so we can apply it quickly.

     

💡 Additional Notes

  • Credit Card Payments: A 2% service fee applies. Debit cards are not accepted. Mastercard payments from MA, CT, or international customers are currently unavailable. AMEX is also not accepted for CAD payments.

  • Processing Time: Online payments are processed fastest. Mailed checks may take 2–3 weeks to clear, depending on the origin destination.

  • Urgent Shipments: For same-day hardware orders, we recommend paying online since it processes immediately, while checks and ACH can be slower.

  • Autopay mode: At this time, autopay mode has not been set up. We will notify you if/when autopay becomes available.

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