Need assistance with your ButterflyMX invoice, payment, or billing account? This article explains how to reach our billing team and what information to have ready for faster service.
Contacting the Billing Team
For all billing-related inquiries, including invoice questions, payment issues, or account updates, contact our dedicated billing team:
- From: Complete the form here
- Email: invoices@butterflymx.com
- Phone: (800) 398-4416 ext. 3
Our billing team is available during standard business hours to assist with your account needs.
Information to Have Ready
To help us assist you more efficiently, please have the following information available when contacting billing:
- Your property name and address
- Invoice number (if applicable)
- Account number or customer ID
- Specific billing question or issue details
Common Billing Inquiries
Payment Issues
For payment processing issues, failed payments, or to update payment methods, contact the billing team directly. They can assist with:
- Updating credit card information
- Setting up ACH payments
- Resolving declined payment issues
- Payment plan arrangements
Account Updates
Need to update billing contact information, change the billing address, or modify account details? The billing team can process these updates for you.
Response Time
The billing team typically responds to inquiries within 1-2 business days. For urgent matters, calling (855) 942-8669 during business hours will provide the fastest assistance.