ButterflyMX is committed to ensuring customer satisfaction with our software and hardware. In some cases, refunds may be available. Below you’ll find key information about eligibility, the process, and timelines.
Q: What types of refunds are available?
A: Refunds may be issued in the following cases:
- Duplicate or overpayment
- Hardware returns in good condition
- Hardware swap (price difference credited/refunded)
- Sales tax charged in error (with a valid exemption certificate)
Q: What are the eligibility requirements?
A:
- Hardware purchases: Products must be returned in their original condition, including all packaging, accessories, and documentation.
Q: How do I request a refund?
A: Please email invoices@butterflymx.com with the following details:
- Account details
- Invoice number
- Reason for the refund request
- Purchase receipt or remittance details
- Valid address and recipient’s name (if a check is required)
- Wire details (for international customers)
Q: How long does it take to receive a refund?
A: Refunds are processed within fifteen business days of approval. Payment is issued as follows
- Credit card (CC): Refunded to the original card used for payment.
- Check or ACH: A check will be mailed to the address on file.
- International customers: Refunds are sent via wire transfer.
Q: What happens if I have open invoices?
A: If you have any open invoices, we may apply the refund as a credit toward the outstanding balance rather than issuing a cash refund.