Context:
If you're unable to see a specific door in the mobile app, this is likely because this door is disabled in the access point settings at the Property Management level.
What to do:
The door that is not appearing in your ButterflyMX mobile app is due to the swipe-to-unlock feature being disabled for that particular access point.
- If you believe you should have access to this Door/Access Point, please contact your property manager to assist further, as this is a setting they can enable on their end.