Context:
Users may receive an “expired” message when clicking a password reset link if the link is older than the allotted validity period. This can also happen if they open an old email containing a previous link. To resolve, they should delete any outdated ButterflyMX reset‐password emails, request a new link, and click it promptly.
What to do:
The error indicates that the password reset link you clicked has expired. For security reasons, reset links are only valid for a short time. To make sure you open the most recent token, please follow these steps:
- Delete old ButterflyMX emails from your inbox (and Spam/Junk).
The issue often happens because an outdated link/token is being used instead of the latest one. - Visit our Forgot Password page and request a new link:
- Check your inbox (and Spam/Junk) for the new password reset email.
- Click the new reset link as soon as you receive it.
- Follow the on-screen prompts to choose a new password.
If you still receive an “expired” message after requesting a new link, or if you do not receive the reset email within a few minutes, please reach out to Support and let us know. We’ll be happy to assist further.