Issue:

2FA Issue - Cannot verify with email

If you encounter difficulties receiving the 6-digit 2FA verification code via email, there is an alternative method to verify your account. 

What to do: 

1. Navigate to the Mobile App sign-in page and enter your email address and password as you normally would.
2. Upon being redirected to the verification page, you will be prompted to input a six-digit verification code.
3. Look for a button labeled "Verify Another Way" beneath the section where the verification code is requested.
4. Click this button and select "Text Message" from the available options. A six-digit verification code will then be sent to the phone number associated with your account.

Issue:

My package was delivered but I didn't receive notification from ButterflyMX

What to do:

This can happen for two main reasons:

1. Notification Settings: Your notifications may not be configured correctly. To check and enable them, please:
    
   • Open the ButterflyMX mobile app.
   • Navigate to Account (bottom right corner).
   • Select Activity & Messages under Preferences.
   • Ensure that either App Notifications or Emails are enabled.
      
2. Delivery Personnel Selection: Sometimes, delivery personnel do not select the recipient’s name when delivering multiple packages. This is common when multiple deliveries are made at once, and unfortunately, it’s something we cannot control.

For more information or further clarification, please contact your delivery company, as we only provide physical access to the package room.