Context:

If a tenant reports that they are unable to use their registration link, and they are already showing as registered in the ButterflyMX OS, this means their account has already been set up, and the registration link has expired. In this case, a new registration email cannot be sent.

The best course of action is to direct your tenant to reset their password instead, which will give them access to their account.

What to Tell Your Tenant:

Let your tenant know that their account is already registered in the system. Direct them to reset their password using the steps below:

Steps for the Tenant to Reset Their Password:

1. Visit the ButterflyMX Password Reset page:
   • 👉 https://accounts.butterflymx.com/password/new
2. Enter the email address associated with their ButterflyMX account.
3. Click 'Reset Password'.
4. Check their inbox for an email with instructions to set a new password.

Note: If the email doesn't appear in their inbox, ask the tenant to check their Spam or Junk folder.

 Important Notes:

• A new registration email cannot be sent to tenants who are already showing as registered in the ButterflyMX OS.
• Password reset serves the same purpose as the original registration link — it allows the tenant to gain full access to their ButterflyMX account.
• If the tenant is not showing as registered in the ButterflyMX OS, you can resend their registration email from the Tenants section of the ButterflyMX OS.