Context:
When you first install ButterflyMX at your property, all tenants will receive an email to register for ButterflyMX. In some cases, however, it may take a few reminders – maybe they missed the email, forgot to register, etc. Whatever the reason may be, in the ButterflyMX OS, you send reminders to those unregistered tenants. Read this post to learn how to resend registration emails.
How to resend registration emails:
- Log in to the ButterflyMX OS
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First, log in to the ButterflyMX OS on a computer.
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- Click ‘Tenants’ from the menu on the left side of the page
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Then, click ‘Tenants’ from the menu on the left-hand side of the page.
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- Click "Resend registration email"
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Hit the ‘Resend registration email’ button at the top of the page.
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Hit “Continue”
- After clicking “Resend registration email,” a confirmation message will appear asking if you are sure you want to resend the registration email. Clicking “Continue” will resend the email to all tenants whose registrations are still pending.
- Alternatively, you can resend the registration email to an individual tenant. To do this, search for the tenant you want to send a registration email to.
Next to their name, you will see whether they are registered. Click the three dots on the right side, then select “Send registration email.” This will resend the registration email to that specific tenant.
- If the registration email has been resent and the tenant still has not registered, we recommend searching for the individual tenant and clicking the“Copy to clipboard” icon, which will display a confirmation link. You can copy this link, paste it into an email, and send it directly to the tenant, asking them to complete the registration process.
Check out our property manager resources, including training guides and videos that demonstrate how to use essential ButterflyMX features, such as managing admins, setting door PINs, and navigating the property management dashboard.