In the event that you want to cancel ButterflyMX, please follow the instructions below:
How to cancel ButterflyMX as a resident
You moved out of a ButterflyMX building
If you moved out of a building with ButterflyMX and want to be removed from the system, contact your former property owner or manager and ask them to remove you from the account.
Once you’ve been removed from the ButterflyMX system, follow the instructions below to delete the app from your iPhone or Android device:
You still live in a ButterflyMX building
Before you delete your ButterflyMX account, consider the features that make your life easier.
Have you tried all the convenient ways to open your door? These include:
- Swipe-to-open: Open the door or gate from anywhere in the world with just a swipe in the ButterflyMX app.
- Video calling: See who’s at the door or gate before letting them in.
- Release logs: View a log of your visitors/deliveries and see how they gained access.
- Visitor Passes: Give temporary or recurring digital keys to visitors, such as dog walkers and trusted friends. This way, your visitors can easily access your building — even when you’re not home.
- Delivery Pass: Send delivery carriers a single-use PIN code so they can access your building and complete your delivery.
Click here for more ways you can open the door or gate.
Watch how ButterflyMX works:
If you still want to cancel your account, please contact your property owner or manager and ask them to remove you from the ButterflyMX system. Then, delete the app on your devices.