Features

• Convenient: Create PINs to give couriers access to your community with just one click.
• One-time use: PINs expire after a single use or after 30 days (whichever comes first).
• Enhanced security: View a time- and date-stamped photo of your community's entrance gate showing exactly when the PIN was used.

Prerequisites

• A ButterflyMX account
• The latest version of the ButterflyMX app downloaded to your phone

Overview

If you live in a gated community, you're likely familiar with the hassle of receiving deliveries. Whether it's sushi takeout or an Amazon order, the last thing you need is the inconvenience of driving down to meet the delivery person at the gate — or worse, risking a package being left outside or returned to sender because the courier couldn't get in.

Enter the ButterflyMX delivery pass: a single-use, six-digit code you send to delivery providers so they can enter your gated community. Creating a delivery pass takes just one click in the ButterflyMX mobile app. Once you share the code with your delivery provider, they simply enter it at the ButterflyMX intercom at the community's gate or entrance to gain access.

How to Create a ButterflyMX Delivery Pass

1. Open the ButterflyMX app
2. Press "+Delivery Pass"
3. Share the delivery pass

Step 1: Open the ButterflyMX app
Open the ButterflyMX mobile app on your smartphone. If you don't have the app, download it on iOS or Android.

Step 2: Press "+Delivery Pass"
From the app home screen, press "+Delivery Pass" under "Quick Create." You can also navigate to the "Visitor Access" section of the app and press "+Delivery Pass" from there.

You'll be brought to the delivery pass confirmation page, which includes:

• A six-digit code to share directly with your delivery person
• A field to customize the name of your delivery pass (e.g., "UberEats" or "Postmates")
• A delivery instructions field with general information for your delivery driver, including gate access directions
• A "Copy Instructions" button

Step 3: Share the delivery pass
Give the code to your delivery person directly, or press "Copy Instructions" to copy the pre-populated instructions and paste them into the delivery instructions box when checking out on an order. Instructions can be edited after pasting.

Once finished, close the confirmation page by clicking "X" or "Close." This returns you to the "Active/Expired" page in the "Visitor Access" section, where current and expired delivery passes and Visitor Passes are listed — your new delivery pass appears at the top.

Icon key:

• Truck icon = delivery pass
• Key icon = Visitor Pass

To delete a delivery pass or Visitor Pass, click "Edit" at the top right of the page and remove the one no longer needed. A confirmation alert appears if attempting to delete an unused delivery pass.

To extend a delivery pass's expiration, tap the ">" next to it — extensions of up to 30 days are available.

Gate Access

Once the delivery driver receives the pass, they select "Delivery" at the gate intercom, enter the code, and gain access to the community.

Based on notification settings, residents receive a notification — including the time-and-date-stamped entrance photo — when their delivery pass is used.