Before You Begin

• You must be logged in to the ButterflyMX OS as a Property Admin to access and edit the majority of property-level settings, including Display Name Strategy.
• Community Admins have a more limited view of the Settings page and may not be able to adjust every setting. If a setting appears locked or unavailable, it may require Property Admin access.
• Not sure what role you have? See Understanding ButterflyMX Admin Role Permissions.

Accessing Your Property Settings

1. Log in to the ButterflyMX OS.
2. Select your property, then click Property settings in the left-hand navigation menu.
3. Settings are organized into categories to make it easier to find what you need, including general property information, access features, and user settings.

📌 Note: Depending on your role, you may see a different view of the Settings page. Some fields are visible but grayed out if they require a Property Admin (or ButterflyMX) to make the change.

What You Can Manage from Property Settings

As a Property Admin, you can self-serve many property-level settings directly from this page, including:

• Basic property contact information
• Access features, such as enabling or disabling Door PINs and Visitor Access
• User settings, including requiring two-factor authentication (2FA) for mobile app users
• Display Name Strategy (see below)

How to Set Your Display Name Strategy

The Display Name Strategy controls how tenant names are shown on your property's intercom directory to visitors. This is a property-wide setting, meaning it applies to all tenants at your property.

1. From the Property settings page, locate the Display Name Strategy field.
2. Select one of the following options:
   • First Name and Last Name: Displays the tenant's full name (e.g., "Katie Smith")
   • First Name Initial and Last Name: Displays the tenant's first initial and full last name (e.g., "K. Smith")
   • First Name and Last Name Initial: Displays the tenant's full first name and last initial (e.g., "Katie S.")
   • Last Name and First Name Initial (Capitalized): Displays the last name followed by the first initial (e.g., "SMITH, K.")
   • Last name and First Name: Displays the tenant's last name and first name (e.g., "Smith Katie")
   • Anonymous: Displays the tenant's name as "Tenant"
3. Click Save to apply the change.

💡 Tip: Individual tenants can still customize how their own name appears within the format you've selected. See How to Change How Your Name Appears on the Intercom Directory.

📌 Note: Changes to the Display Name Strategy apply across your entire property and will update how all tenants appear on the directory going forward.