Context:

The following article walks you through how to set up notification preferences for Maintenance Requests as a Property Admin.

Before You Begin

• You must have Property Admin access to the ButterflyMX OS. If you need Property Admin access to your building, please reach out to your dedicated CSM to assist. The following article also walks you through managing additional admins at your building.
• Maintenance Agent (Beta) must already be activated for your property. If you haven't done this yet, see How to activate Maintenance Agent (Beta) as a Property Admin. 

What to do:

1. After logging into the ButterflyMX OS with your Property Admin credentials, click on "Maintenance Requests" in the left navigation bar.

   

2. On the Maintenance Requests dashboard, click "Notification Settings"

   

3. On the pop-up that appears, select the staff member you would like to receive notifications from the drop-down.

4. Check if you would like them to receive SMS notifications, email notifications, or both.

   

5. Select which request urgency levels you want them to be notified about or leave as "All requests".

   

6. Click "Save"