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How to activate Maintenance Agent (Beta) as a Property Admin

Context:

The following article walks through how to activate Maintenance Agent (Beta) as a Property Admin.

Before You Begin

  • You must have Property Admin access to the ButterflyMX OS. If you need Property Admin access to your building, please reach out to your dedicated CSM to assist. The following article also walks you through managing additional admins at your building. 

What to do:

  1. After logging into the ButterflyMX OS with your Property Admin credentials, click on "Maintenance Requests" in the left navigation bar.
  2. In the pop-up that appears, click the "Get Started" button
  3. After clicking "Get Started", click the "Terms and Conditions" and read through them. Once complete, select the "I have read and agree to the Terms and Conditions" checkbox and click "Next".
    • As a reminder, Maintenance Agent (Beta) is currently free for all users for the rest of 2026.
You’ll have the option to purchase our Maintenance Agent separately in the future. Your account will not be charged without your approval.
  4. Click "Next"
  5. On this screen, you can choose to either add your first technician at this time or skip this step. 
    • If you decide to add your first technician now, click "Add your first technician" and follow the prompts that appear.
    • If you decide not to add your first technician at this time, click "Next". You can always add technicians at a later time in the Technicians section of the Maintenance Requests page (see Help Center article).  
  6. On this screen, you can choose to either set up notification preferences now or skip this step.
    • If you decide to set up notification preferences now, click "Set up notification preferences" and follow the prompts that appear.
    • If you decide not to set up notification preferences at this time, click "Next". You can adjust your notification settings at a later time in the Notifications section of the Maintenance Requests page (see Help Center article).
  7. On this screen, you can choose to either give access to your first resident now or skip this step.
    • If you decide to give access to your resident(s) now, click "Give access to your first resident" and follow the prompts that appear.
    • If you decide not to give access to your resident(s) at this time, click "Next". You can manage access for your residents at a later time from the Maintenance Requests page (see Help Center article).
  8. If you successfully completed the onboarding steps (added a technician, configured notification preferences, and gave access to your first resident), you will see the following success screen.
    • If you chose to skip any of the above onboarding steps, you will see the following screen instead. To start receiving requests, activate your residents from the Maintenance Requests page so they can submit from the ButterflyMX app.