⚠️ Wi-Fi 6, Wi-Fi 6E, and Wi-Fi 7 Are Not Supported
dormakaba EVO LZ locks require a dedicated 2.4 GHz 802.11b/g/n network. They are not compatible with Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax), Wi-Fi 6E, or Wi-Fi 7 — even if those access points also broadcast a 2.4 GHz SSID.
Modern Wi-Fi 6/6E/7 access points often operate in mixed modes or apply features (such as OFDMA, TWT, or BSS Coloring) that are incompatible with 802.11b/g/n IoT devices. If your property has upgraded to Wi-Fi 6 or newer hardware, work with your IT team or ISP to confirm that a dedicated 802.11b/g/n-compatible 2.4 GHz SSID is available and that advanced Wi-Fi 6 features are disabled on that SSID before commissioning.
Installing locks on an incompatible network will result in failed commissioning, frequent disconnections, and accelerated battery drain.
Context:
dormakaba EVO smart locks require a dedicated 2.4GHz 802.11 b/g/n (or earlier) wireless network with an unhidden SSID (no special characters). Port 443 (HTTPS) must be open, and a separate VLAN is essential.
The latest dormakaba EVO Wi-Fi requirements can be found here.
Key Requirements:
Signal Strength: Minimum -70db at the Wi-Fi communicator inside the lock. Refer to the Lock Installation Guide for communicator location.
Heatmap: We strongly advise the property to obtain a Wi-Fi network heatmap to verify signal strength at each lock.
Best Practices:
Use a managed wireless network for optimal coverage.
Tune signal broadcast strength to balance coverage and minimize interference.
Use static, staggered channel assignments; disable automated RF adjustments.
Minimize channel overlap and reuse.
Consider building materials (e.g., metal doors, wall thickness) for access point placement.
Restart access points after configuration.
Recommended for Battery Life:
Implement a Multicast filter on access points to reduce traffic.
Turn off background scanning features on access points.
Wi-Fi Communicator Location (Varies by Model):
Deadbolt (D) & Inter-connect (I): Inside housing.
Mortise (M), Cylindrical (L) & Exit trim (P): Outside housing.
Consult the Saffire EVO installation guide for specific models
Dormakaba Multi-Housing Technical Support: 1-800-849-8324 (option 3) or mhtechnicalsupport.us@dormakaba.com