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Yale Smart Locks Support and Maintenance

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This article provides step-by-step troubleshooting and maintenance instructions for addressing common issues and ensuring optimal performance of your Yale Smart Locks integrated with ButterflyMX.

1. Common Troubleshooting Steps

Wi-Fi Connectivity Issues

  • Check Wi-Fi Signal: Ensure the lock is within range of the property’s Wi-Fi router.

  • Power Cycle: Remove and reinsert the battery pack to reset the lock.

  • Re-connect Wi-Fi, if needed: Use the property's Yale Access app to rejoin the network if disconnected.

  • Router Reboot: Restart the router if multiple devices are affected.

  • Further Help: Yale Wi-Fi Troubleshooting Guide

PIN Syncing Issues (ButterflyMX OS)

  • Manual Sync: In ButterflyMX App, use the “Sync” button for the smart lock.

  • Check Batteries: Low batteries can interrupt syncing.

  • App Updates: Ensure both lock firmware via Yale Access App and ButterflyMX apps are up-to-date.

  • Escalation: If issues persist, contact ButterflyMX Support at (800) 398-4416 ext. 2 or support@butterflymx.com

Lock Not Responding / Lockout

  • 9V Battery Jump: Hold a 9V battery to the terminals at the bottom of the lock to provide emergency power, then enter your PIN to unlock.

  • Instructions: Yale Lock Emergency Power

2. Maintenance Best Practices

Cleaning

  • Use a soft, damp cloth to wipe the lock exterior.

  • Avoid abrasive or chemical cleaners.

  • Ensure the keypad is free of debris for reliable PIN entry.

Battery Replacement

  • Use high-quality alkaline AA batteries.

  • Replace all batteries at the same time (do not mix old/new).

  • Replace batteries when notified by the lock/app.

  • Yale Battery Replacement Guide

Regular Checks

  • Inspect for physical damage or tampering.

  • Test lock operation monthly.

  • For handing issues, refer to Yale’s guide here

3. Escalation & Support

Helpful Links:

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