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How to Manage Visitor Passes as a Property Manager

Key takeaways

  • Residents can issue and revoke Visitor Passes for trusted guests, while property admins have the ability to monitor all active passes, ensuring controlled building access.
  • You can access the ButterflyMX OS to view details about each Visitor Pass, including its type, schedule, and recipient information.
  • By reviewing QR codes and key recipient data, you maintain complete oversight of who has access to the property at all times.

Note: We’ve recently changed the name ‘Virtual Keys’ to ‘Visitor Passes’ to better reflect the feature’s purpose. Learn more about why we made this name change.

Prerequisites

In your ButterflyMX-equipped building, your residents can create, issue, and revoke Visitor Passes for their trusted guests such as family members or dog walkers. As a ButterflyMX property admin, you can monitor those active Visitor Passes. This can improve security at your property by allowing you to see who has access to your building at all times. Read this post to learn how to manage Visitor Passes as a property admin.

How to manage active Visitor Passes:

  1. Log into the ButterflyMX OS
  2. Click ‘Active Visitor Access’
  3. Click the eye icon to the right of a tenant’s name

Step 1: Log into the ButterflyMX OS

First, log into the ButterflyMX OS on a computer.

Step 2: Click ‘Active Visitor Access’

Next, click ‘Active Visitor Access’ from the menu on the left side of the screen.

Active visitor access

The visitor access section will tell you:

  • Which tenant sent the Visitor Pass
  • The type of Visitor Pass (recurring or single-use)
  • The details of that pass (e.g., for recurring passes, what days/ time they’re active for, and for one-time passes when that pass is active)

Step 3: Click the eye icon to the right of a tenant’s name

Click the eye icon to the right of a tenant’s name to see additional details about the Visitor Pass.

Click the eye icon to manage Visitor Passes

Here you will see:

  • The QR code
  • Who they sent the pass to
  • The recipient’s information (phone number or email address)

View Visitor Pass details

View our property manager resources for additional training guides and videos that show you how to manage key ButterflyMX features (like managing admins, door PINs, and using the property management dashboard).

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