Prerequisites

• You must have a ButterflyMX account
• You must have our mobile app on iOS or Android
• Your Community Admin must enable Visitor Passes for your use. If Visitor Passes are unavailable in your mobile app, talk to your Community Admin about turning them on. ButterflyMX cannot turn them on for your community.

How to issue and use Visitor Passes

1. Open the ButterflyMX mobile app
   Launch the ButterflyMX mobile app on your smartphone.
2. Press the "+ Visitor Pass" button
   Hit "+ Visitor Pass."

How Visitor Passes work with ButterflyMX

1. Choose a type of Visitor Pass
   Select the pass type that fits your guest, vendor, or service provider's needs, and assign it to the specific gate or access point (pedestrian gate, vehicle gate, or amenity entrance) they'll be using from the access point list:
   • Custom Duration Pass: Set a specific start and end time, with the end time up to one year in the future — useful for a landscaper or contractor working a defined stretch of days.
   • Recurring Access Pass: Designate specific days and access windows. For example, grant a dog walker access every Tuesday and Thursday from 2:00–3:00 PM, lasting up to one year. For continuous 24/7 access, select all days with a 12:00 AM–11:59 PM window for the next 365 days — useful for live-in staff or regular service providers.
   • Business Hours Pass: Preset for Monday through Friday, 9:00 AM–5:00 PM. Adjust as needed for landscaping crews, maintenance vendors, or other regular daytime visitors.
   • Full Day Use Pass: Grants access for one designated day, expiring at 11:59 PM that day — ideal for movers or a one-day delivery window.
   • One-Time Pass: For a single use; it expires automatically once used, or at 11:59 PM on the chosen date if unused — well suited for a one-off guest or rideshare/delivery driver entering through the community gate.
2. Name your pass
   Give the pass a clear label (e.g., "Landscaper," "Dog Walker," "Weekend Guest") so you can identify it later.
3. Select when your pass will be active
   For Custom Duration or Recurring Access passes, choose the days and times the pass should work — for example, a weekly gate attendant or pool service visiting Tuesdays and Thursdays between 2:00 and 3:00 PM.
4. Choose an expiration date
   Set when the pass expires. Once a Visitor Pass is created, these settings cannot be adjusted.
5. Click "Create Pass"
   Once created, hit "Share Pass Now."
6. Share your pass via text message or email
   Enter the phone number or email address of the guest, vendor, or service provider, then hit "Send."
7. Your guest receives the pass via text or email
   They'll get a message with instructions and a link to the pass.
8. The pass is received as a QR code with instructions
   Clicking the link shows pass details, the option to save it to Apple Wallet, and the QR code — handy for guests approaching a vehicle or pedestrian gate.
9. To use the pass, the visitor presents it at the gate's ButterflyMX intercom
   At the gate, the visitor clicks "Visitor Pass" on the intercom.
   Pro tip: Clicking the button isn't required — simply holding the Visitor Pass up to the intercom will open the gate if the pass is valid.

Using a Visitor Pass at the gate

1. The visitor lines up the pass (QR code) with the intercom
   A prompt guides them to line up the pass on their smartphone with the intercom.

Once correctly aligned, they'll hear a chime and see a notification that the gate is open. For security, the intercom captures a time- and date-stamped photo of the person using the Visitor Pass, stored for review in the mobile app for 365 days — useful for reviewing gate activity logs.

Security notes

• Each time a Visitor Pass is shared, a unique access code and QR code are generated specifically for that recipient. Once shared, the code or QR code cannot be viewed, resent, or retrieved.
• Visitor Pass codes are not displayed or stored for later access. Since each code is tied to an individual recipient, the community can accurately identify who accessed the gate — supporting reliable access logs for HOA audits and security reviews.