Context:
If you live or work in a building with ButterflyMX or if ButterflyMX was recently installed at your property, you should have received an email to register for ButterflyMX. After registering, you can start using all of the features ButterflyMX offers, such as swipe to open, Visitor Passes, delivery passes, and more.
If you didn’t receive an email to register for ButterflyMX or you want to change the email address associated with your ButterflyMX account, read contact your property manager.
How do I change my email on ButterflyMX?
If you need to update the email address associated with your ButterflyMX account, please contact your property manager.
Only property managers have the authority to change or approve updates to a resident’s email address. This process helps protect your account and ensures that account changes are handled securely.
What to Do
Contact your property manager or building administrator and request that they update the email address on your account.
Provide them with the new email address you want associated with your ButterflyMX account.
If Your Property Manager Needs Help
If your property manager is unable to make the change or needs assistance, they can contact ButterflyMX Support directly at:
They should include a written request with the details of the change so the support team can assist.
Example
If your current email is oldemail@example.com and you want to change it to newemail@example.com, ask your property manager to update the email on your ButterflyMX account.
If you have any other questions about your account, ButterflyMX Support will be happy to help.